Frequently Asked Questions
General Information
Why should I book with a travel agent instead of online?
While booking online is an option, using a travel advisor provides immense value that a website cannot. We offer personalized service, expert advice, and exclusive access to deals you won't find online. We save you countless hours of research, handle all the complex logistics, and act as your advocate before, during, and after your trip. If anything goes wrong, you have a real person to call for help.
Are you affiliated with any travel networks or organizations?
Yes, we operate as an Independent Agency in the Avoya Travel® Network. This affiliation is a significant benefit to you, as it combines our personal, dedicated service with the immense buying power and resources of one of the world's leading travel companies. Through Avoya, and our Association with Travel Leaders Network, we provide access to exclusive deals, unpublished rates, and special amenities with top cruise lines, tour operators, and resorts, ensuring you receive the best possible value for your vacation.
Travel Planning
Can I customize my travel package?
YES, there are many options available to make your trip memories customized.
What types of trips do you offer?
We can provide group, solo, family, luxury, adventure, and more based on your budget and destination.
How far in advance should I book my trip?
Lead times will vary by the type of travel, location, seasons and travel companies.
Payments & Pricing
What forms of payment do you accept?
Credit cards are the preferred form of payment.
Is my payment information secure?
Yes, all payments are made via secured portals.
Are there any hidden fees or taxes I should know about?
NO, we provide detailed invoices for all expenses, fees and taxes for each type of trip.
Can I get a refund if I need to cancel my trip?
Yes, refunds are based on the timing and the type of Travel Protection purchased. Deposits are refunded based on the type of trip and will vary by company.